Sunday, 22 June 2014

How to get a technical person to fix your problem

So you have a technical problem and you want to get somebody to fix it but when you talk to your techie, he says "it works ok for me; go away". Here's how to get your problem fixed:

  1. State exactly what is wrong
  2. State what you expected it to be
  3. Draw a red box around the problem on a screen shot.
  4. Write out the exact steps to reproduce the problem.
  5. State which computer and login you used to get the error.

If you give this information to the support department, programmer, technician, or whoever, you'll have a far greater chance of getting your problem fixed.

For more explanation, see this related post: 4 critical things to include in a problem report.

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